Refund Policy

Effective date: June 3, 2026

Plain English, first

We want you to feel good about paying for Signroad. If you do not, here is what happens.

• Free tier: Signroad always has a free tier. You are never forced to pay.
• Cancellation: you can cancel a paid plan at any time, in one tap, from Profile → Settings → Subscription. Your premium features stay active until the end of the billing period you already paid for.
• Refunds: if you contact us within 14 days of a charge and have not used a significant portion of the paid features during that period, we will refund the charge — no questions asked.
• After 14 days: we review refund requests on a case-by-case basis. We are humans, not a policy wall.
• Consumer protection: if the law where you live gives you stronger refund rights than what is written here, those rights apply. We will always honor them.

1. Scope

This Refund Policy applies to all paid subscriptions and one-time purchases made through Signroad, whether processed by Dodo Payments, RevenueCat, Apple App Store, or Google Play Store.

2. Cancellation

You can cancel your subscription at any time:

• Web: Profile → Settings → Subscription → Cancel.
• iOS: Settings → Apple ID → Subscriptions → Signroad → Cancel.
• Android: Play Store → Subscriptions → Signroad → Cancel.

Cancellation takes effect at the end of your current billing period. You keep access to premium features until then. No partial-period charges are made after cancellation.

3. Refund window

• Within 14 days of charge: contact support@signroad.com and we will issue a full refund, no questions asked.
• After 14 days: we review requests individually. If there was a billing error, a service outage, or you were charged after cancelling, we will refund you.
• Annual plans: if you cancel an annual plan within 30 days of the annual renewal, we will refund the full annual charge.

4. How refunds are processed

• Web purchases (Dodo Payments): refunds are processed back to the original payment method within 5–10 business days.
• iOS (Apple App Store): refunds are handled by Apple. You can request a refund at reportaproblem.apple.com.
• Android (Google Play): refunds are handled by Google. You can request a refund through the Play Store or by contacting us.

5. Sparks purchases

Sparks (virtual currency) purchases are generally non-refundable once the Sparks have been used. If you purchased Sparks by mistake and have not spent them, contact us within 14 days for a full refund.

6. Account closure by us

If we close your account for reasons other than billing default or abuse, we refund any prepaid portion of your plan that has not been used. See Section 11 of our Terms of Service for details.

7. How to request a refund

Email support@signroad.com with:

• Your account email address
• The date and amount of the charge
• The reason for the request

We respond within 2 business days.

8. Consumer protection

Nothing in this policy limits any refund rights you have under the consumer protection laws of your country or state. If local law provides a longer refund window or stronger protections, those apply.

9. Changes to this policy

If we change this policy in a way that reduces your refund rights, we will email you 30 days before the change takes effect.

Questions? Email support@signroad.com.